Shipping

Christmas Cut-Off Dates

Sending gifts this Christmas? Here's our guide when you need to order them so they have the best chance of arriving by Christmas day.

Standard Shipping - 11:59pm 14th December
Express Shipping - 11:59pm 19th December

Please note the above dates are our best guide and are based on metro addresses only. If based in a rural area we recommend ordering even earlier. Disclaimer: Please allow one business day for order processing.

Once I place my order, when will it ship?

We strive to dispatch orders within one business day from order placement (times may vary during promotional periods). All orders dispatched from our Australian warehouse.

Business days refer to Monday-Friday with the exception of major holidays.

Do you ship internationally?

Yes! We currently ship to New Zealand.

Do you ship to P.O. boxes?

Yes we do! There will be an additional $8 flat rate surcharge if wanting to add express.
Disclaimer: Please allow one business day for order processing. No orders will be processed or shipped on Saturdays, Sundays or holidays.

Available Shipping Methods*

Standard Registered Post: $8.95 Flat Rate
Express Post: Price is determined based on your location
Queensland: Metro - up to 2 business days. Country - up to 5 business days
Interstate: Metro - up to 3-6 business days. Country - up to 14 days
New Zealand:$15 Flat Rate

More Shipping Methods Available Soon
*Shipping time does not include processing time (typically 24-48 hours). All orders ship from Australia. To check delivery times, jump onto the courier website below. You can check which courier is delivering your order through the shipping confirmation you should receive once your order leaves our warehouse.

Questions?

Have a question that hasn't been answered above? Get in contact with our friendly customer service team.
Email - info@naturalizer.com.au
Phone - 1300 856 226
Office Hours - Mon to Fri 9:00AM - 4:00PM AEST.

Be Aware of Scams

Unfortunately for our brand scam websites are an issue that has been ongoing for a little while now, where external businesses are duplicating our websites and scamming customers. Scamwatch Australia has said there is nothing we can do as the brand owners, which is upsetting for us.
Our only website is naturalizer.com.auand we recommend only purchasing from our site directly or from one of our authorized external sellers.
If you do fall victim to one of these scam websites, our only advice is to contact the team this link scamwatch.gov.au and report this website as a fraud/scam.