FAQ's

In Australia and New Zealand, we only offer W (wide) fittings.

Our sizes are the US, please refer to the following chart for conversion.

An exchange / refund can be obtained by the following:

- Returning the goods to Naturalizer Shoes On-Line by using the exchange form that was included in the parcel.

- Visiting your NATURALIZER store with your receipt and exchange form.

No, you must return the goods back to Naturalizer.

Log in to your account and click on My Details or Update Password, enter the correct details and click Update.

The birthday voucher can only be used on full price items only.

E-Voucher must be used On-Line only and in one transaction. It cannot be transferable to cash in full or part.

The $20 voucher can only be used on full price items and valid for 1 month.

Please contact Naturalizer on naturalizer@novogroup.com.au with the style name, colour, size and your location.

The tracking number will become valid once Australia Post has collected the parcel from the warehouse, please allow 24hrs from email to track the parcel.

You cannot go back into your account and pay for unpaid order; you will need to place a new order from the beginning.

You must type in the coupon code and not copy and paste. It is also case sensitive. Coupon is valid for 1 month from validation.

Unfortunately, we cannot currently process orders over the phone.

Aus Post will leave a card at your door/mailbox to visit your local GPO, all parcel require a signature and cannot be left at the door.