FAQ's

In Australia and New Zealand, we only offer W (wide) fittings.

Our sizes are the US, please refer to the following chart for conversion.

An exchange / refund can be obtained by the following:

There are 2 ways to obtain an exchange or refund. Within 30 days, you can either:

1. Return your items to Naturalizer Online by lodging your return through our Website

2. Visit your local Naturalizer store with your receipt and/or packing slip.

Please note: Naturalizer stores are unable to process refunds for Online orders where Afterpay was used. Please view our Returns & Exchanges page for more info.

You can use your choice of courier or logistic provider. We strongly recommend using registered post. Please write your Order Number as the reference on the parcel.

Naturalizer Online
77G Millers Road
Brooklyn, VIC 3012
Australia

It will take up to 3 working days from the date we receive your parcel. When processed, you will receive either:

- A shipping notification for your new items, including tracking.

- A refund notification from the payment provider used during your original purchase.

No, you must return the goods back to Naturalizer.

Log in to your account and click on My Details or Update Password, enter the correct details and click Update.

The birthday voucher can only be used on full price items only.

E-Voucher must be used On-Line only and in one transaction. It cannot be transferable to cash in full or part.

The $20 voucher can only be used on full price items and valid for 1 month.

Please contact Naturalizer on naturalizer@novogroup.com.au with the style name, colour, size and your location.

The tracking number will become valid once Australia Post has collected the parcel from the warehouse, please allow 24hrs from email to track the parcel.

You cannot go back into your account and pay for unpaid order; you will need to place a new order from the beginning.

You must type in the coupon code and not copy and paste. It is also case sensitive. Coupon is valid for 1 month from validation.

Unfortunately, we cannot currently process orders over the phone.

Aus Post will leave a card at your door/mailbox to visit your local GPO, all parcel require a signature and cannot be left at the door.