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FAQ

You may return or exchange your merchandise for any reason within 30 days of purchase as long as they are in a resalable condition. Returns for refunds will be credited to the original form of payment. Please allow up to two weeks for your return to be processed, once processed, please allow a further 5 days for your refund to show in your account. Original shipping charges are not refunded. Click here for more information.

Our warehouse is located in Coomera, QLD.

If you are unsure about your size, please review the below size chart.

We aim to ship any order placed within 1 business day. You can find more information on the Shipping page

No, our chat system is monitored by live agents, so please make sure to stay kind. Our chat is live between 9:00am and 4:30pm AEST on weekdays, this does not include QLD public holidays.

If your credit card was declined by our system, you may see an "authorization" on your debit/credit card. We have not taken any money from your account. This is simply an authorization of the funds.

No money is taken from your account until your order ships. In the case of a declined debit/credit card, your order has not been accepted into our system and will therefore not be charged. Please allow 24-48 hours for the authorization to disappear from your account. If you contact your card issuer or banking institution, they may be able to provide you with more information.

If you would like more information on authorizations, including what they are, how they are treated and how most financial institutions handle them, please visit:https://en.wikipedia.org/wiki/Authorization_hold

Our ordering and fulfillment system is designed to process and ship orders as quickly as possible and therefore orders are unable to be edited or cancelled by our customers after being placed.

For information about making a return or exchange, please visit our Returns & Exchanges page

Once an order has been placed, you cannot change the address under your account but luckily there is a small window from the time you place the order to the point it is ready to be shipped out that we can try and update the address for you.

The fastest and best way to update an address on your order is by chatting with us using our chat system or call our customer service team on 1300 856 226 and we'll do our best to help you out.

Please ensure you have entered all of your details correctly. Check which browser you are using, please try and use Google Chrome as this is the most compatible browser. Have you used auto-fill for any of your details, this includes selecting any options from a drop-down? If so, refresh the page and manually type all of your details in, without selecting any auto-fill options.

If you have tried all of these things, and your order still will not go through, please contact us via chat or phone.

No, we do not restock sale items, these are old season lines.

All orders will be charged in AUD.