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Returns & Exchanges

We’re sorry your purchase didn’t work out for you. To make it easy to find your perfect pair, we offer FREE returns and exchanges* for purchases made only on naturalizer.com.au.*(Conditions apply for certain product categories).

You may return or exchange your merchandise for any reason within 30 days of purchase as long as they are in a resalable condition. Returns for refunds will be credited to the original form of payment. Please allow up to two weeks for your return to be processed, once processed, please allow a further 5 days for your refund to show in your account. Original shipping charges are not refunded.

PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.

HOW TO MAKE A RETURN OR EXCHANGE

STEP ONE: Please contact customer service on 1300 856 226 or at info@naturalizer.com.au to organise a returns & exchanges form.
For a return: Fill out the return portion of the form that was sent to you.
For an exchange: Fill out the exchange portion only on the form that was sent to you.

STEP TWO: Repackage your merchandise in its original packaging and include the completed form.

STEP THREE: Affix the prepaid label to the outside of your box and make note of the Australia Post tracking number in case you need to track your package at auspost.com.au.(If you do not use the provided shipping label and designated shipping method, Naturalizer is not able to refund shipping charges.)

STEP FOUR: Drop off your package at any authorized Australia Post location, or give it directly to your mail carrier. Please allow up to 5 days for the credit to show on your statement.

 

EXCHANGES - All exchanges, under the returns policy, can only be exchanged for items of equal or lesser value.

DO YOU WANT YOUR EXCHANGE FASTER? For the fastest exchange service and to check size and colour availability, please call Customer Care at 1300 856 226.

PLEASE NOTE - Naturalizer will only allow one free return or exchange per order number.

 

GIFT
RETURNS

Received your order as a gift from naturalizer.com.au? Please call our customer service team at 1300 856 226 or email us at info@naturalizer.com.au. Our hours are Monday-Friday 9:00 a.m. to 4:30 p.m. AEST.

You can either exchange your gift item for the same style in a different size or color, item of the same value or exchange it for an e-gift card for the amount of the gift item, to be redeemed at naturalizer.com.au.

THE PURCHASE OF E-GIFT CARDS
CANNOT BE RETURNED.

FAQS

HOW LONG WILL IT TAKE FOR ME TO
RECEIVE MY REFUND?

Once we have received your shoes back in our warehouse, it may take up to 5 business days for the credit to appear on your bank statement.

WHERE DO I DROP OFF MY PACKAGE FOR A RETURN OR EXCHANGE?
If you used the prepaid shipping label we included in your original shipment, drop off your package at any Australia Post location.

FIND AN AUSPOST LOCATION NEAR YOU >

If you do not use the Australia Post prepaid shipping label we provided with your original purchase, you can ship your shoes back to our warehouse at the address below using any carrier.

naturalizer.com.au warehouse address:
Naturalizer
1 Gateway Court
Coomera, QLD 4209

CUSTOMER CARE:
Or give us a call at 1300 856 226 to talk with a Customer Care Consultant, or email us at info@naturalizer.com.au.

CONTACT US >